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Shipping & Returns

Australian shipping: FREE

Shipping within Australia is FREE on all orders.

We ship with Australia Post Express Service. Customers will be provided with tracking numbers once orders are shipped.
Please allow 1-2 business days for delivery to metropolitan areas. For regional locations, please allow up to 5 working days. We ship to post office (PO) boxes in Australia.

International shipping: Flat rate of AUD $30 per order

Jemma Saunders ships internationally at a flat rate of AUD $30 per order. Delivery times will vary so please allow between 5-14 days for delivery. Deliveries will be couriered and at the time of dispatch you will be issued with your tracking details.*

Jemma Saunders is not liable for any duties or taxes charged for all online orders. Please be careful when purchasing as return of these goods due to refusal of payment of duties and taxes will incur an administration and return fee.

* The advised delivery times are to be used as a guideline only. Jemma Saunders is not liable for any loss or damage suffered by the recipient through any unforeseen delay in shipping times. If you are not able to sign for your package upon delivery, this is likely to cause you delay in receiving your order. We recommend shipping to your weekend (business hours) address. 

All Orders are processed on business days (Monday through Friday) excluding public holidays in Victoria, Australia. If you require assistance about shipping contact Jemma Saunders on jemma@jemmasaunders.com.au or 0400409598

 

Returns and exchanges

Exchanges will be issued for incorrect size, garment faults, only when returned within 7 days and only if garments are returned in its original packaging with tags still intact, not worn, washed, or personally damaged. However, refunds can only be made if the garment is faulty.

How to return/exchange your online order

Please email jemma@jemmasaunders.com.au to request a returns authorization number (RA#) and returns/exchange form. Returns/exchanges will not be accepted without appropriate paperwork and a RA#. Please fill out the returns/exchange form and send to the address as noted in the returns/exchange form. 

Return shipping

Return shipping must be prepaid and traceable method to ensure safe and documented delivery. Shipping for an exchange will be charged at a $15 flat fee. Jemma Saunders will reimburse any reasonable documented shipping charges for the return of goods that have been deemed faulty.

Jemma Saunders takes no responsibility for missing incoming deliveries.

Duties and taxes

Jemma Saunders is not liable for any duties or taxes charged for all online orders. Please be careful when purchasing as return of these goods due to refusal of payment of duties and taxes will incur an administration and return fee.

     

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